Shipping policy

Shipping Policy

Last Update: December 7th, 2023

Thank you for choosing Traceable Textiles! This Shipping Policy outlines the terms and conditions related to the shipping of our products.

Processing Time:

  1. Order Processing: Orders are typically processed and shipped within 3 business days (excluding weekends and holidays) from the date of purchased, unless the item purchased is out of stock and needs to be woven. Please note that processing times may vary during peak seasons. Please contact us for more specific times if the item you wish to purchase is out of stock and needs to be woven.

Shipping Methods:

  1. Domestic Shipping: We offer domestic shipping within Canada. Shipping options and carriers may vary based on your location.

  2. International Shipping: At this time we do not offer international shipping.

Shipping Costs:

  1. Domestic Shipping: Shipping costs for domestic orders are calculated at checkout based on the weight and dimensions of the items, as well as the shipping destination.

Shipping Confirmation:

  1. Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package.

Delivery Times:

  1. Estimated Delivery Times: Estimated delivery times are provided during the checkout process and may vary based on the shipping method selected and your location.

  2. Delays: We are not responsible for shipping delays caused by factors beyond our control, such as customs processing, weather conditions, or other unforeseen circumstances.

Lost or Stolen Packages:

  1. We are not responsible for lost or stolen packages. Please ensure that the shipping address provided during checkout is accurate and secure.

Shipping Address:

  1. Customers are responsible for providing accurate and complete shipping addresses. We are not responsible for shipments sent to incorrect or incomplete addresses provided by the customer.

Returns Due to Shipping Issues:

  1. If your order is returned to us due to an incorrect address provided by the customer, the customer is responsible for the cost of re-shipping the order.

Contact Us:

If you have any questions or concerns about our Shipping Policy, please contact us at Info@TraceableTecxtiles.com